Contact support
Email notify@scstasks.com from the address connected to your SCS Tasks account. Include a clear subject, a description of what happened, the affected task ID if applicable, and your device and app version. Screenshots are useful when they do not expose confidential data. Never send your password, Google verification code, private key, or complete authentication token.
We aim to acknowledge support requests within five business days. Urgent security or safety reports are prioritized, but response and resolution times depend on the issue and any required organization verification.
Account access and approval
SCS Tasks supports Google sign-in and Sign in with Apple on iPhone. Confirm that you selected the correct account and that your email address is authorized by your organization. New users may remain pending until an administrator approves their company, department, and role. If sign-in succeeds but access is pending or inactive, contact your organization’s SCS Tasks administrator before contacting technical support.
Tasks and assignments
Active organization members can view shared tasks. Administrators create tasks, and eligible workers may claim open work. If a task cannot be claimed or updated, verify that your account is active, the task is still open, and you have network access. Include the task ID in your support request so the activity record can be reviewed.
Location check-ins
SCS Tasks requests foreground location only when an eligible worker claims or updates a field task, adds a loading point from their current position, or explicitly approves an expiring super-admin current-location request. Enable precise location in device settings, move to an area with a clear signal, and try again. The app does not require background location. You can decline a current-location request without sharing a reading. Approved sharing uses one fresh reading and lasts only the selected 15, 30, or 60 minutes. If the reported accuracy is above 50 metres, move somewhere with a clearer sky view and retry so the app can obtain a more precise fix.
Reminders and email
Check Notification Preferences in Settings and confirm your profile email is correct. Foreground mobile reminders appear while the app is running; email delivery may be filtered into spam or delayed by the receiving provider. Add notify@scstasks.com to your contacts and ask your mail administrator to allow the domain if needed.
Attachments
Select only a supported work file and keep individual files within the displayed upload limit. Remove confidential information that is not necessary for the task. If an upload fails, confirm the connection, file type, and size, then retry once before contacting support.
Report content, conduct, or a security issue
Use the in-app report action where available, or email notify@scstasks.com. Identify the account, task, comment, or attachment and explain why it should be reviewed. For a suspected security vulnerability, use the subject “Security report” and avoid accessing or changing data that does not belong to you. Reports are reviewed by authorized administrators, and appropriate content or account action may follow.
In the mobile app, use Block beside an assignee or comment author to hide that person’s comment bodies immediately. Open Settings and choose Blocked users whenever you want to review or reverse a block.
Privacy and account deletion
Read the Privacy Policy for information about data handling. To request deletion of your account and associated personal data, follow the steps on the account deletion page.